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Increasingly, ISPs are using filtering systems to try and keep Spam out of customers' inboxes. Sometimes, they accidentally filter the e-mail that you want to receive.
To make sure that our emails and support e-mails are not filtered into your "junk" or "bulk" folder, please add us to your list of trusted senders.
Here's how:
Hotmail:
Place the domain learning-language.co.uk in your safe list. The safe list can be accessed via the "Options" link next to the main menu tabs.
AOL:
Place the domain learning-language.co.uk in your address book.
Yahoo! Mail:
If one of our emails is filtered to your 'bulk' folder, open the message and click on the "this is not Spam" link next to the "From" field.
Other providers:
If one of your emails is being filtered, try adding learning-language.co.uk or our newsletter's 'From' or 'Reply-to' address to your address book or contact list. If this option is not available, try moving the message to your 'inbox' or forwarding the message to yourself.
If subsequent messages continue to be filtered, call or e-mail your ISP's tech support and specifically ask how you can be sure to receive all e-mail from learning-language.co.uk Follow their instructions for white listing learning-language.co.uk
We're very sorry for the inconvenience, but these circumstances are beyond our control. All we can do is work together with the ISPs to shut out the spammers.
IMPORTANT: If you use a service like SpamArrest make sure that you accept emails from website@learning-language.co.uk
